Manage Referrals

Prescriptions

Welcome to Your Specialty Pharmacy

We look forward to working with you to ensure your patients receive the best possible care.

How to send a prescription

You can send your patient’s prescription to us four ways:

  • ePrescribe (via EMR)
  • ePrescribe (via MyAccredoPatients)
  • Fax
  • Phone
ePrescribe (via EMR)

You can use ePrescribing to increase the speed and accuracy of sending us a prescription, and at the same time, reduce the wasted paper and extra steps of using a fax. Please route all ePrescriptions to the electronic directory listed below and we will get them to the right team for dispensing.

  • Accredo
  • NCPDP ID: 4436920

Be sure your ePrescribing directory is set up with this Accredo listing for ALL ePrescriptions submitted to Accredo. Your referrals will be routed to our Hawaii pharmacy.

If you have questions about the ePrescribing process, please email us at ePrescribing@accredo.com

Please fill out the Accredo HGH Certification Required form and fax the completed form to the Accredo Growth Disorder Pharmacy Team at

888-355-6682

 

This form is required for ePrescribed, verbal, or non SMN-containing prescription formats for somatropin products, Increlex® and Egrifta® upon first fill for these drugs.
The HGH Prescriber Certification form is patient and prescriber specific. Refills authorized by a different prescriber will require a signed form from that prescriber.

ePrescribe (via MyAccredoPatients)

To ePrescribe using our prescriber website:

  1. Log in or register at MyAccredoPatients.com2
  2. Select “Electronic Referral” icon or navigate to Resources > iAssist
  3. You will be routed to iAssist, Accredo’s electronic referral service3 and be prompted to login or register
Fax

Using a referral from PDF, you can complete the form and fax to the number indicated on the referral form.

Phone

To submit a prescription by phone, please call 808-650-6488.

By providing the following information, we can ensure speed and accuracy of processing your patients’ prescription.

  • Prescriber information
    • Name
    • Address
    • Phone
    • Secure fax
    • Drug Enforcement Administration (DEA) or National Provider Identifier (NPI) number

  • Patient information
    • Name
    • Date of birth
    • One of the following:
      • Complete address (include: street, city, state and zip code)
      • Member account number
      • Invoice number
      • Phone number (include area code)
      • Prescription number

  • Prescription Information
    • Full medication name
    • Strength
    • Dose (include: dosage form if required)
    • Quantity
    • Number of refills
    • Patient instructions
    • Supplies needed 1
    • Dispense As Written (DAW) (include: DAW if required)
    • Prescribers signature
Prior Authorizations >

1 If state required, please provide prescription for any supplies needed.

2 For help with our prescriber website, email MAPsupport@accredo.com.

3 Please note, prescriptions for controlled substances may not be sent via MyAccredoPatients.com or iAssist.

 

How to complete and send a Prior Authorization

You can complete and send your patients prior authorization to us electronically several ways:

  • CoverMyMeds®
  • ExpressPAth®
  • MyAccredoPatients
  • Surescripts
  • EHR
CoverMyMeds®

Log In or Register

Accredo has partnered with CoverMyMeds to offer FREE ePA services through a secure web portal. You can:

  • Submit patient information and receive criteria questions online – often immediately
  • Process PAs with no paperwork or phone calls to the plan
  • Enjoy faster PA approvals, many times before the patient leaves your office

If you don't already have an account, visit covermymeds.com/epa/express-scripts and create a free account today.

Accredo uses CoverMyMeds to coordinate authorizations when new prescriptions are submitted that require prior approval. Accredo may send physician PA information to the patient's insurance plan if prior authorization for the pharmacy to service the drug is required.

ExpressPAth®

Log In or Register

As a prescriber or representative of a prescriber, you can now request prior authorization (PA) decisions for prescriptions online via CareContinuum’s ExpessPAth Portal. You can:

  • Submit new requests for prior authorization
  • Check on the status of submitted requests
  • Submit an authorization renewal or appeal on a previously submitted request

If you don't already have an account, download the ExpressPAth Quick Start Guide and create a free account today.

MyAccredoPatients

Log In or Register

To ePA using our prescriber website, MyAccredoPatients.com:

  1. Log in or register at MyAccredoPatients.com1
  2. Select “Electronic Referral” icon or navigate to Resources > iAssist
  3. You will be routed to iAssist, Accredo’s electronic referral service2 and be prompted to login or register
  4. Complete an ePA along with a new referral, or simply complete the prior authorization as as stand-alone service if desired.
Surescripts CompletEPA QuickStart®

Log In or Register

Connected to 100% of PBMs/Payers, CompletEPA QuickStart is a free website that makes it easy to submit fully electronic prior authorization requests. This easy option will save prescribers valuable time until fully integrated electronic prior authorization is available in the EHR workflow.

Electronic Health Records

Using your Electronic Health Record (EHR) is the fastest way to complete an ePA process and is the best tool if you’re already ePrescribing regularly. Reach out to your Office Manager, Medical Director, or EHR vendor to make sure you have the latest software version upgraded with ePA. Need a phone number or link for your EHR? Confirm the need for PA and view criteria during the prescribing process

  • Access benefit and formulary information in your EMR
  • Receive approval or denial of the PA – often in real time
  • Manage PA requests within your existing ePrescribing workflow
  • Each EMR vendor is different, so check with them to make sure you have the latest software version allowing ePA
< Prescriptions Prescription Renewals >

How to send a prescription renewal

You can complete and send your patient renewal to us four ways:

  • Rx Renewal Request (via EMR)
  • MyAccredoPatients
  • Fax
  • Phone
Rx Renewal Response (via EMR)

Accredo also supports electronic prescription renewal requests (called Rx Renewal) to complement our
ePrescribing services.

If your office has RxRenewal enabled, no action is needed. Renewal requests from Accredo will be received via EMR system as opposed to fax requests. If your office has ePrescribing without RxRenewal, ask the EMR system administrator about enabling RxRenewal capabilities.

Certain therapies are not eligible for RxRenewal services at this time – therapies in these categories will continue to have renewals processed via fax from Accredo. In addition, certain therapies may not process as RxRenewal due to character length of certain fields, and will be processed via fax in those instances.

To view a list of therapies excluded from RxRenewal, click here.

If you have questions about the RxRenewal process, please email us at ePrescribing@accredo.com

ePrescribe (via MyAccredoPatients)

Log In or Register

To ePrescribe using our prescriber website, MyAccredoPatients.com:

  1. Log in or register at MyAccredoPatients.com1
  2. Select “Electronic Referral” icon or navigate to Resources > iAssist
  3. You will be routed to iAssist, Accredo’s electronic referral service2 and be prompted to login or register
  4. Complete an ePA along with a new referral, or simply complete the prior authorization as as stand-along service if desired.
Fax

Complete the prescription renewal form, download, sign, and fax to 808-650-6487

Phone

To renew prescriptions by phone, please call 808-650-6488

< Prior Authorizations Prescription Status >

1 For help with our prescriber website, email MAPsupport@accredo.com.

2 Please note, prescriptions for controlled substances may not be sent via MyAccredoPatients.com or iAssist.

 

How to check the status of your patient's prescription and authorization

You can check the status of your patient's prescription two ways:

  • Accredo Prescriber Portal
  • Phone

My Accredo Patients

Check the status of your patient’s prescriptions – including new referrals, refills, and renewals – and track shipments, log in or create an account.

Phone

To check the status of prescriptions or authorizations by phone, please call 808-650-6488.

< Prescription Renewals Shipping to Prescriber >
 

How to schedule refills for therapies that ship to the presciber's office

Prescribers can schedule patient prescription refills three ways:

1. Schedule via MyAccredoPatients.com

To schedule refill shipments to the prescriber’s office using our prescriber website:

2. Fax

Using a Refill Shipment Request, you can complete the form and fax to the number indicated on the referral form.

3. Phone

To schedule refill shipments to the prescriber's office, please call 808-650-6488.

For circumstances listed below, please call 844-516-3319 or chat with an agent on MAP:

  • Order needed within 5 business days
  • Change of insurance or copay assistance
  • Shipment address is different for next fill
  • Change in drug, dose, strength
  • New Prescription or other changes
  • Discontinue shipments for this patient
  • Patient not recently seen by prescriber
  • No longer a patient
  • Every 6 months or once a year fill
< Prescription Status Prescriber Portal >
 

We invite you to use MyAccredoPatients.com

Here’s what you can do with this online tool:

  • Check the status of your patient’s prescriptions – including new referrals, refills, and renewals – and track shipments
  • Review necessary information for processing, including prior authorization requests
  • View a summary of your Accredo patients, including the ability to print a summary of patients per NPI number
  • Upload supporting, non-prescription, clinical documents
  • Live chat - interact with a live Accredo agent and get real-time help with patient information.
  • Message Center – view prescription acknowledgements and important messages

Create an Accredo prescriber account

Register Now

Complete delegation form
  • Go to MyAccredoPatients.com and click “Register Now”.
  • Complete registration information online or print blank form to fill in manually.
  • A unique email address is required for each user. For security and protection of patient health information, the prescriber’s signature is required on the form.
  • Send completed form via email MAPSupport@accredo.com or fax to 314-802-4827
Finish your registration
  • After submitting your delegation form, you will receive an email with directions and a link to the website for each user.
  • A corresponding fax with a unique PIN will arrive within approximately 60 minutes, so you can complete registration.
  • If you would like to bulk register users in an office, contact MAPSupport@accredo.com
Questions regarding the MyAccredoPatients.com

If you have questions or need help, please contact the website technical support team at MAPSupport@accredo.com

Note: This support team is for assistance with the prescriber website only. Do not send prescriptions or patient information to the support team address.

< Shipping to Prescriber EMR Connectivity >
 

Accredo's EMR Connectivity Capabilities

Reduce processing time and improve clinical care by providing prescribers:

  • Efficient means of sharing clinical information required for specialty pharmacy care coordination
  • Fewer calls and faxes from Accredo to the prescriber's office
  • Faster prescription processing so patients get their medication as soon as possible

Features

  • Accredo Pharmacy receives prescription
  • Missing patient information is obtained from EMR:
    • Allergies
    • Lab and test results
    • Diagnosis
    • Encounter and progress notes
    • Current medications
    • Weight
    • Height
  • Accredo pharmacist reviews clinical data along with the Rx to complete specialty enrollment and process the prescription faster
Accredo recently connected with Surescripts® to utilize Record Locator & Exchange services through Carequality, a national Health Information Exchange network. This agreement allows Accredo to access clinical information from electronic health records that can be used for specialty enrollment utilizing Continuity of Care Document (CCD) standards.
By using this information exchange, Accredo can access common clinical information required as part of the enrollment process for specialty pharmacy. This means fewer phone calls or fax exchanges between the pharmacy and prescriber, so patients get their medication faster.
CCD is an electronic document exchange standard for sharing patient summary information. The information includes current and past health status accessible across computer applications, such as web browsers, electronic medical records (EMR) and electronic health records (EHR). For specialty medication prescribing, relevant information includes diagnosis, weight, height, current medications, medication history, allergies, lab and test results, and office visit summaries.
Accredo validates a patient record query with patient-specific identifiers: prescription number, patient name, patient address, patient phone, gender, and patient date of birth. The record identification workflow connects an Accredo patient with a prescription to the CCD request.

Like any entity, in order for Accredo to participate in the Carequality network, we have contractually agreed to abide by the Carequality Connection Terms and Carequality Principles of Trust. We take our responsibilities seriously. Thousands of other stakeholders are part of this network, including prescribers, payers, long-term and home care providers, public health organizations, other pharmacies and technology implementation companies like Surescripts.

For more information on Carequality, or to see if your healthcare organization participates, visit carequality.org. For more information on Record Locator and Exchange Service, visit surescripts.com.

< Prescriber Portal