Welcome to Accredo - TRS ActiveCare

Please check your plan benefit coverage by contacting customer service. Prior to September. 1, 2023, contact Express Scripts at 844-367-6108. Starting September 1, 2023, contact Accredo at 800-596-7701.

For patients with remaining refills on an existing specialty medication prescription, your prescription, will be transferred to Accredo from your existing pharmacy. If your prescription is not eligible for transfer, Accredo will outreach to your prescriber to obtain a new prescription.

For patients with new specialty medication prescriptions, your physician can send any specialty medication order directly to Accredo.

Once received, Accredo will call you to begin the process of scheduling your first order.

For patients with limited distribution drugs, please contact your doctor to fax your prescription to 800-391-9707 on or after September 1, 2023.

We prioritize shipments based on the need-by date for your prescription, so we will prioritize prescription refills needed in the first week after September 1, 2023.

Accredo's turnaround time is based on the need-by date that we establish with you or your physician. In many cases, our turnaround time for new prescription referrals is 5 to 7 calendar days. This allows 2 to 3 days for a patient care advocate to work with you to coordinate shipment and delivery. Our turnaround time for refills, however, is typically 24 to 48 hours.

After you’ve received your first order from Accredo there are several ways you can order subsequent refills. You can call us at the number on your prescription label or at 800-803-2523. Many medications can also be refilled safely online once registered at accredo.com or via our mobile app. When it’s time to reorder, you'll receive a communication (phone call or text) to schedule shipment, so you'll never have to worry about running out of your medication.

The cost of your medication will be reviewed with you during order scheduling.

Yes, please provide that information during the call to schedule your first order.2

• 2In 2022, Accredo coordinated more than $2.3 billion in copay assistance for qualified patients. (Accredo book of business data, 2022. Total includes manufacturer and charitable programs.)

Specialty medications can cost a lot of money. That’s why Express Scripts offers a copay assistance benefit administered by SaveOnSP, which can help you lower your out-of-pocket costs.

Over 325 specialty medications are eligible for this plan benefit. If you’re filling an eligible medication, a representative from SaveOnSP will contact you to support your enrollment in copay assistance and arrange for the monitoring of your account. You’ll pay a reduced cost for your medication when you participate in the plan benefit by enrolling in copay assistance and consenting to monitoring. If you choose not to participate in the plan benefit, you’ll pay a higher cost share when you fill your medication.

You can pay by debit or credit card (American Express, Discover, MasterCard or Visa), with your checking account, or through a flexible spending account (FSA). You may also send a check via mail to: Accredo Health, Inc., PO Box 954041, St. Louis, MO 63195.

No, Accredo offers free shipping with safe, on-time delivery. Accredo utilizes both UPS and FedEx carriers for delivery of orders.

Accredo uses special packaging and coolant packs for shipping and handling refrigerated prescription drugs. These processes maintain temperature within the range approved in the product’s labeling. Accredo also adjusts for current and forecasted climate conditions, as well as the package destination area.

Overnight delivery may be an option for emergency medication needs, but is not guaranteed.

Accredo will complete a thorough check of your benefits for coverage of your specialty medication. If medications are not covered, you will be contacted to review available options.