Welcome to Accredo

TRICARE Home Delivery, specialty pharmacy services provided by Accredo.

Accredo is an industry-leading specialty pharmacy available for TRICARE beneficiaries filling specialty medications. Accredo will help manage your care when you choose TRICARE Home Delivery.

With Accredo, you will have access to personalized care and support from pharmacists and nurses trained in your condition. Accredo services are available to you at no additional cost beyond your TRICARE cost-share.

Are you filling a specialty medication? Visit the TRICARE formulary search tool or view the specialty drug list to find out more information.

How to get started with Accredo:

For new prescriptions, you have two options:

  • Ask your doctor to send your prescription electronically to Accredo. Once your prescription is ready, a patient care advocate will call you to set up your patient profile and schedule delivery of your medication.
  • Call Accredo at 877-882-3324. A patient care advocate will work with you and your doctor to get a new prescription sent to Accredo.

For current prescriptions, you have two options:

  • Log in to your Express Scripts account to review all of your prescriptions. If you see active prescriptions in your dashboard that can be filled at Accredo, click on the button to provide your consent to move it to Accredo. Accredo will work with your doctor to take care of the rest.
  • You can also call 877-882-3324 and a patient care advocate will work with you and your doctor to get your prescription sent to Accredo.

Learn more about Accredo and how we can help you manage your health.

How to fill your prescription with Accredo for the first time:

  • Once your prescription is ready for order scheduling, an Accredo patient care advocate will call you to schedule free delivery on a date that works for you. We will ship your medication with any special handling it may need, such as refrigeration
  • With each fill, you will be invited to discuss any updates to your medications or medical history, changes or questions you may have with an Accredo pharmacist or nurse, specialty trained in the medications and equipment you are using.
  • Because your shipment is coming from a new pharmacy, you may notice changes in packaging, prescription labels and literature.

If you need to refill a prescription but have not yet gotten started with Accredo, call 877-882-3324.

If you have already gotten started with Accredo and need to refill a prescription, you have two options:

  • Log in to your Accredo online account and navigate your prescription to refill. 1
  • Contact us at 877-882-3324.

When it’s time to reorder, you'll receive a phone call or text to schedule shipment, so you will never have to worry about running out of your medication. If you are out of refills, contact Accredo and we will work with your doctor on the rest.

  • 1Certain specialty medications require that you contact Accredo by phone to complete a refill.

If you choose to use Accredo as your new specialty pharmacy, you will receive the personalized care you deserve, including:

  • 24/7 access to pharmacists and nurses specialty-trained in your condition.
  • Delivery of your medication on a day that works for you at no additional cost.
  • Manage your specialty medications on accredo.com – set refill reminders based on your communication preferences – call, text or email.

Our clinical programs and specialty-trained clinical staff are part of what make Accredo different from other pharmacies you may have used in the past.

  • With Accredo, you can rely on specialty-trained clinical teams to be there when you need them. Our team of clinicians includes pharmacists, nurses and social workers. Dietitian support is also available for some conditions.
  • Accredo offers several comprehensive, condition-specific patient care management programs. Within these programs, our clinical team partners with patients and caregivers on their health journey to improve outcomes. You can expect our clinical team to reach out to you for periodic clinical evaluation, to address your questions, and to assist with any medication challenges you are experiencing. This clinical support is provided to you at no additional cost, and your participation is completely voluntary.

Accredo Mobile App: Manage your specialty medications on the go with the Accredo mobile app. You can even set up dose reminders to help you remember to take your medication! * Available in the Apple App Store and Google Play. With the app, you can:

  • Order refills of eligible medications
  • Track orders/shipments
  • View medication history
  • Set dose reminders
  • Pay balances
  • Track symptoms

These features are not available for all specialty drugs.

What is a specialty medication?

Specialty medications are typically used to treat complex and long-term conditions and usually have to be stored or handled in special ways. You may take specialty medications for conditions such as multiple sclerosis, rheumatoid arthritis, hepatitis C and cancer. Visit the TRICARE formulary search tool or view the specialty drug list to see if you are taking a specialty medication.

What is Accredo?

Accredo is an accredited specialty pharmacy. Accredo serves patients with complex and chronic health conditions, including cancer, rheumatoid arthritis, bleeding disorders and multiple sclerosis. Specialty pharmacists and nurses trained in condition specific disease states and are available to provide an additional level of support to you and your family to help manage your medication therapy or medical condition. Visit accredo.com/conditions to view the specialty conditions Accredo treats.

How does Accredo connect with Express Scripts?

Accredo provides specialty medication at TRICARE Home Delivery to beneficiaries that have historically been serviced by Express Scripts® Pharmacy.

If you are filling a specialty medication at Express Scripts® Pharmacy and you have refills, your prescription will be transferred to Accredo starting March 1, 2024. You do not need to take action. A patient care advocate will still call you to schedule your delivery and review your prescription. You can also call Accredo for help understanding these changes.

How do I start using Accredo?

You can call Accredo at 877-882-3324 to get started. A patient care advocate will gather your doctor’s information and work with Accredo pharmacy staff to have your new prescription sent to Accredo.

How long will it take to receive my specialty medications?

Accredo's turnaround time is based on the need-by date that we establish with you or your physician. In many cases, our turnaround time for new prescription referrals is 5 to 7 calendar days. This allows 2 to 3 days for a patient care advocate to work with you to coordinate shipment and delivery. Typically, our turnaround time for refills is 24 to 48 hours.

This may vary for TRICARE beneficiaries filling overseas. Call Accredo for assistance if you need your specialty medications delivered overseas.

How can I find out how much my medication costs?

The cost of your medication will always be reviewed with you during order scheduling. Accredo provides specialty pharmacy services for TRICARE Home Delivery and in some cases is able to fill drugs that are not available at TRICARE Home Delivery. This is because Accredo can operate as a mail order pharmacy and a retail pharmacy to ensure you have a seamless pharmacy experience. Depending on the drug you fill at Accredo, you may pay the home delivery copayment or the retail copayment. You can learn more about 2024 copayments at TRICARE Home Delivery and retail pharmacies here.

How do I pay for my specialty medications?

You can pay by debit or credit card (American Express, Discover, MasterCard or Visa), with your checking account, or through a flexible spending account (FSA). You may also send a check via mail to:

Accredo Health, Inc.
PO Box 954041
St. Louis, MO 63195

Is there an additional charge for shipping and handling?

No, Accredo offers shipping at no additional cost with safe, on-time delivery. Accredo utilizes national carriers for delivery of orders.

My medication needs refrigeration. How will it be mailed?

Accredo uses special packaging and coolant packs for shipping and handling refrigerated prescription drugs. These processes maintain temperature within the range approved in the product’s labeling. Accredo also adjusts for current and forecasted climate conditions, as well as the package destination area.

Can I have my prescription sent overnight?

Overnight delivery may be an option for emergency medication needs but is not guaranteed.

How do I know whether my medication is covered or whether there is a generic equivalent?

Accredo will complete a thorough check of your benefits for coverage of your specialty medication. If medications are not covered, you will be contacted to review available options.

When should I contact Accredo?

To help us serve you safely and efficiently, contact us as soon as possible when:

  • You have questions or are having challenges taking your medication
  • You suspect a reaction to your medication or develop a new allergy
  • Any of your medications change or are discontinued
  • You have been hospitalized or a hospitalization is planned
  • There are changes in your overall health
  • You become pregnant, are planning pregnancy, or will be breastfeeding
  • Your address or phone number changes or you lose phone service
  • Your address changes due to relocation because of a natural disaster or other event
  • You are unavailable to receive your shipment
  • Your payment source changes