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Contact team
Lysosomal Storage Disorder (LSD) Team
Toll-free: 1 877 472-1326
Pharmacy fax: 1 877 482-5946
Reimbursement fax: 1 877 868-9353
Hours: 8:00 a.m.–7:00 p.m., central time, Monday–Friday
When calling, please use these convenient phone options to reach the appropriate team members:
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For insurance or billing issues, press 2 for the reimbursement team.
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For clinical support or to schedule a refill shipment, press 3 for the pharmacy team.
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To speak to a pharmacist, press 4.
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For new patients, press 5 for the intake team.
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For wholesale accounts, press 6 (new accounts) or press 7 (existing accounts).
On-call pharmacists and registered nurses are available during non-business hours to assist you with managing critical aspects of your care.
Elaprase is a registered trademark of Shire Human Genetic Therapies, Inc.
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