Accredo helps you with two of the most important aspects of the pharmaceutical industry—compliance and persistence. That drugs be taken exactly as prescribed (compliance) and for the duration of therapy (persistence) is vital to the achievement of optimal outcomes.

We encourage compliance and persistence through initial counseling sessions, ongoing support, educational materials, self-injection and infusion training, lifestyle management, and regular patient contact. Such efforts help to forge brand loyalty and adherence.

Counseling before initial shipment. Prior to the first shipment, a pharmacist offers to counsel the patient on reasonable expectations for therapy, as well as administration and storage protocols.

Refill reminder calls. The pharmacy team proactively calls the patient to schedule the next shipment and reaffirm that the medication is being taken as prescribed. If problems are detected, we can intervene to assess noncompliance, dosing, administration techniques, and other possible causes.

Local nursing support. With more than thirty branch pharmacies and a nationwide network of nurses, we can provide regional clinical support. We can also offer hospital-discharge training for Flolan and Remodulin, which means that patients can be discharged sooner and continue their therapy at home. In-home training is often the ideal, since the nurse can show the patient how to integrate the therapy into his or her daily life, as well as educate family members on administration and compliance issues.

Communication with the physician. Regular communication with doctors’ offices means more coordinated care for patients. Our teams provide regular updates to physicians, alerting them to noncompliance, adverse events, and other anomalies.

Utilization reports. Each month, Accredo therapy teams meet to review key indicators of therapy adherence. Together, they examine trends and demographics to develop educational programs and literature.

Reimbursement support. The drugs that we dispense are costly, so if a patient discontinues therapy, it’s often because he or she can’t afford them. Our reimbursement teams help combat this problem by thoroughly researching all options for insurance coverage and financial assistance.

Educational materials. We provide literature to patients, not only to educate them about their therapy, but also to help them avoid pitfalls that may lead to noncompliance.